Warranty

One Year Manufacturer Warranty

Every product sold by Aura Gear is covered by a one-year manufacturer warranty from the date of delivery. This warranty is provided directly by Aura Gear — not through a third party.

What the Warranty Covers

• Charging port failures
• Bluetooth connection failures
• Button or touch control malfunctions
• Battery not holding charge (below 60% capacity within 12 months)
• Speaker driver failure or significant audio imbalance
• ANC/ENC microphone failures
• Display failures on smartwatches

What the Warranty Does Not Cover

• Physical damage from drops, impacts or pressure
• Water damage beyond the product's stated IP rating
• Damage from using incorrect chargers or cables
• Normal wear and tear (ear tips, charging case hinge, cable fraying)
• Products with removed or altered serial numbers

How to Claim Warranty

Contact us on WhatsApp at +92 300 0000000 with your order ID and a description of the defect. We may ask for a short video showing the issue. If the defect is confirmed, we arrange a free replacement or repair at no cost to you.

Warranty Registration

No registration is required. Your order ID serves as your warranty record. Keep your order confirmation SMS.