Privacy Policy

Last updated: January 2025

Information We Collect

When you place an order or contact us, we collect:

• Your name and phone number
• Delivery address
• Order details and purchase history
• Messages sent via WhatsApp or our contact form

How We Use Your Information

• To process and deliver your order
• To send order confirmation and tracking updates via SMS and WhatsApp
• To respond to your support queries
• To improve our product range and service based on order trends

Information We Do Not Share

We do not sell, rent or share your personal information with third parties for marketing purposes. We share your name, phone number and address with our courier partners (TCS, Leopards, M&P) solely for the purpose of delivering your order.

Data Retention

We retain order records for seven years for accounting and warranty purposes. WhatsApp conversation history is retained for two years.

Your Rights

You may request deletion of your personal data by contacting us on WhatsApp. We will process your request within 30 days, except where we are required to retain records by law.

Contact

For any privacy-related queries, contact us at privacy@auragear.shop.